Terms and Conditions

At GiftBasketPhilippines.com, customer satisfaction is our top priority. We strive to ensure that all items are represented accurately as shown on our website. However, please note that variations may occur based on availability.

Substitutions

To guarantee timely delivery, substitutions may be necessary for your selected arrangement or specialty gift. We take utmost care to ensure your order is as similar as possible to the requested item. If your chosen gift is unavailable, it may be replaced with another specialty gift of equal or greater value and of a similar theme and category.

In the case of flowers, substitutions may occur in color if the requested shade is not available. Additionally, items such as baskets, vases, teddy bears, and chocolates may be substituted based on size, color, shape, or brand if the original item is out of stock.

Delivery Coverage

We deliver to almost all locations within the Philippines. However, if the delivery address is remote or not covered by our courier service, the recipient may need to pick up the item from the nearest courier office. In such cases, both the recipient and the buyer will be notified.

Please note that shipping charges apply regardless of whether the item is picked up or delivered, as we incur shipping costs to send the item to the nearest courier office.

Delivery Timing

Exact delivery times cannot be guaranteed, as couriers do not commit to specific timeframes. However, we will strive to deliver on the specified day. You may request delivery during the morning, afternoon, or evening.

GiftBasketPhilippines.com is not liable for any delays or non-delivery of items for any reason. In no event shall we be liable for any direct, indirect, special, punitive, incidental, exemplary, or consequential damages. If you are not satisfied with the item, it may be replaced within 3 working days of delivery, provided the recipient returns the item; however, refunds will not be issued.

Multiple Merchants

Please note that our listed products are sourced from various merchants. If you order items from different merchants, deliveries may arrive at different times on your specified date. In some cases, we can arrange for all items to be delivered together. If you wish for this option, please contact us.

Delivery Authorization

Our courier and delivery team have the authority to deliver to anyone present at the specified delivery address, not just the recipient. If the recipient is unavailable, any person at the address may accept the item and sign for it.

Weather and Address Issues

Delivery guarantees may be suspended during extreme weather conditions, such as typhoons or heavy rain. Incomplete or incorrect shipping addresses may result in delivery delays. If the recipient's address is incorrect, the item will not be delivered, and no refunds will be issued.

GiftBasketPhilippines.com reserves the right to cancel orders at any time. All content on this site, including text, images, logos, and design, is copyrighted.