Substitution Policy

At GiftBasketPhilippines.com, we are committed to delivering your gift baskets on time and in excellent condition. While we strive to ensure that your chosen item matches the exact product visualized, there may be occasions where substitutions are necessary due to seasonal availability or supply constraints. Rest assured, any substitutions will be of equal or greater value to maintain the quality and integrity of your order.

Flowers and Plants:

For flower arrangements and potted plants, we may need to substitute specific types of flowers or plants while keeping the overall design and color scheme intact. Our goal is to closely replicate your chosen arrangement using similar flowers or plants that match the original aesthetic and value. In the case of single-type arrangements, substitutions in color may occur, but we ensure that the beauty and style are preserved.

Gift Baskets and Gourmet Items:

For gourmet baskets, fruit trays, and specialty gift baskets, some items or containers may need to be substituted based on availability. Whether it's a premium chocolate, a gourmet snack, or fresh fruit, we guarantee that any replacement will be of equal or higher quality to meet your expectations. We will always strive to maintain the overall theme and value of the original selection.

Containers:

Occasionally, containers such as baskets, boxes, or trays may be substituted due to availability, but they will always complement the design and quality of the gift.

Our priority is to provide you with an exceptional experience, ensuring that your gift basket maintains its visual appeal, quality, and value. If you have any specific preferences or concerns regarding substitutions, please don’t hesitate to contact our customer service team, and we’ll do our best to meet your needs.

Thank you for trusting GiftBasketPhilippines.com for your gifting needs. We value your business and are committed to delivering both satisfaction and delight with every order.