Refund & Return Policy

At GiftBasketPhilippines.com, your satisfaction is our top priority. We take great care in preparing your orders to ensure a seamless delivery experience. Given the nature of our highly perishable products, we are committed to addressing any concerns or complaints you may have. Our trained customer service staff are ready to respond to your inquiries and will work quickly to resolve any issues.

Refund Policy

• Cancellation 5 Days Prior: If you cancel your order at least 5 days before the scheduled delivery date, you will receive a full refund minus a service charge of $15 or 10% of the total payment, whichever is larger.

• Cancellation 3 Days Prior: If you cancel your order 3 days before the delivery date, you will receive a 50% refund of the total amount.

• Cancellation Less Than 3 Days: Cancellations made less than 3 days before the delivery date are non-refundable.

Return & Replacement Policy

If you are not satisfied with your item for a valid reason, you may request a replacement if the recipient returns the item within 3 working days of delivery. Please note that refunds are not available for returns.

We are happy to replace items if you notify us within 24 hours of delivery for the following issues:

• Faulty items
• Items damaged during transit

Please note that items cannot be exchanged for different products.

Thank you for choosing GiftBasketPhilippines.com. We appreciate your understanding and are here to ensure your gifting experience is delightful and satisfactory!